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Frequently Asked Questions
Q: How often should I change or clean my filters?
A: Filters should generally be replaced every month when the system is running. Replace filters with the same kind and size as original filter. If your filter is not disposable, follow the manufacturer instructions for cleaning.

Q: How much will my new air conditioner cost?
A: The answer is "That depends." There are many factors which must be considered: the efficiency of the equipment, the size of your home, is the duct work installed and in good condition, do you need a thermostat or electronic air cleaner. In most cases, replacing your whole system, indoor and outdoor components, will result in a more efficient, longer lasting system but will also cost a little more. Click here to set an appointment with a Wray's Comfort Consultant.

Q: Will anything help the humidity in my house?
A: Humidity is a problem in many areas. The best way to control excessive humidity is to have a system that runs longer at lower speeds. Variable speed air handling equipment runs at very low speeds, which keeps the air circulating against the cooling coil and removes much more moisture than conventional systems. At these low speeds, the variable speed motor uses much less electricity than conventional motors.

Q: I need a new outdoor unit, but my indoor unit works fine. What are the advantages of replacing my whole system at the same time?
A: Air conditioners are designed as matched systems, with an efficiency rating given for the whole system. If you replace only one part, you do not get the advantage of many technology changes that make the system work efficiently to ensure comfort. Also, the indoor system contains a cooling coil which may be partially blocked by particles that will decrease efficiency. Further, if your whole system is replaced, you will be less likely to need service in the near future.

Got a question? Click here to Ask Dean
Customer Satisfaction Poll:
Wray's survey of consumers who purchased a Trane XL during 1993 and 1994 gave the following satisfaction rating. (Percentile ratings are those responding EXCELLENT or GOOD)
  • Initial Phone Response - 98.2%
  • Service during and after the sale - 97.02%
  • Performance of the unit - 97.62%
  • Energy Savings (EEF) - 96.62%
  • Appearance of the unit - 98.82%
  • Unit Sound Level - 96.82%
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